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Introduction

Customers can correspond with EMIA by telephone, e-mail, fax and courier - click here for the contact details. Effective communication is important for the efficient processing of applications and claims. All correspondence must be properly addressed to avoid mail being misdirected. EMIA receives large volumes of correspondence on a daily basis. Customers are therefore encouraged to follow the guidelines below in order for queries, applications, and claims to be processed quickly.

Customers must please provide the following details as indicated below:

• When communicating by telephone:
  • Their Name
  • Event
  • Entity/business name as per application
  • Date of trip/event
• When communicating by fax:
  • Use a fax coversheet and indicate clearly:
    • The number of pages
    • Event
    • Date of event/trip
  • Clearly indicate the name of the person the fax is intended for.
  • Clearly indicate the purpose of the fax e.g., additional information.
  • Always include the letter of approval or acknowledgement with all mail.
  • Faxed copies of additional information must contain the details of your company.
  • Postal and courier correspondence must be properly addressed to:
  
  

  Mapungubwe the dti Group House
  EMIA Division	EMIA Division
  (National Pavilions)	(National Pavilions)
  Building A, Ground Floor	Building A, Ground Floor
  77 Meintjies Street	Private Bag X84
  Sunnyside, Pretoria	Pretoria
  0002	0001

• Manager's area of responsibility

Name	Koos Janse van Rensburg	Normelia Mashele
Department	National Pavilions	Claims
Contact details	012 394 1029/1128	012 394 1146

Correspondence that has not been properly addressed to EMIA/thedti can be incorrectly forwarded to other departments. This will result in delays in the processing of your application or claim. the dti does not accept responsibility for mail that has been addressed incorrectly.

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