thedti has put in place a number of channels to help the exporter apply for and claim for the incentives available under the National Pavilion scheme. These contact details are as follows:
| thedti Call Centre
| For general EMIA information call: 0861 843 384 |
| thedti website
| Visit www.thedti.gov.za |
| National Pavilions Applications Customer Care Line and Helpdesk
| For enquiries related to the status of applications, clarification of rules, request for application forms, guidelines, etc., please call: (012) 394 1886/1034/1026/1147/1120 |
National Pavilions Claims Customer Care Line and Helpdesk
| For enquiries related to the status of claims, request for claim forms, guidelines, etc., please call: (012) 394 1046/1463/1342 |
| Complaints
| For effective and immediate response to all complaints about poor service delivery, please contact the Direct: Export Promotion - EMIA (Mr Christiaan Saaiman) in writing at fax: (012) 394 0114/7 or e-mail: christiaans@thedti.gov.za |
| DTI Regional Offices
| Cape Town - Tel: (021) 480 8050
Durban - Tel: (031) 305 3389
Port Elizabeth - Tel: (041) 582 1267 |
